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  Home : Articles : Support Management | Forums |   | Blogs |   | Wiki |   | FAQs |   Article Search  

Support Management Articles

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What is IT-Commerce?
by Travis  Davis - 12/1/2009
IT-Commerce is a proven methodology designed around a group of products that promote the user’s ability to efficiently procure and deploy software and services via a web portal.

Transition to Consulting - Swimming with the Sharks, the Year in Review
by Brad Bird - 1/12/2009
In October 2007, I made the decision to leave my former full-time employment with the University of Ottawa for a far more risky venture, independent consulting.

Free IntelliAdmin RDP Remote Desktop Enabler Download
by Don Hite - 11/24/2008
This free Remote Desktop Enabler utility from IntelliAdmin allows to you enable the remote desktop feature of Windows XP and later machines remotely.

IT Strategies in a Tough Economy
by Joe Kosco - 11/13/2008
Business process automation is the answer for many organizations and IT departments struggling with tough economic conditions and constrained budgets. Planned and executed properly, it will lead to enormous costs savings, productivity improvements, robust processes, and better customer service.

Microsoft Learning Base VHD images
by Brad Bird - 11/10/2008
I recently needed this info and have been asked as well in the past and could not find a list anywhere with what is on the Base images so here is the information.



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  Site News  
11/20/2009
-Windows 7 for the Pro’s! Meet Michael Anderberg from TrueSec for a 3 day hands-on lab this January
11/6/2009
-NEW CLASS!!! - Deploying Windows 7 using MDT 2010 and SCCM 2007 SP2
  Newslinks  
Support Management
-Offshoring helps IT services grow 6% in 2003
-Essential Tech Skills for Every IT Pro
-Microsoft to reduce recruitment staffing
-Microsoft outsourcing high-end jobs, union says
-Gartner: Backlash against offshoring to vanish by 2006
  Links  
Support Management
-Find a Job
-Keeping the customer satisfied by Andy Dominey, MOM consultant at 1E
-Preparation Guide for Exam 70-624
-IT Change and Configuration Management
-TechNet Subscription: Business Justification Datasheet
  Downloads  
Support Management
-RDP History
-Program files application Blocker
-Virtual Application Comparison
-PSrun for the Helpdesk
-Files on Desktop
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