Client installation problems

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Client installation problems - help please

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All Forums >> [Management Products] >> Microsoft Systems Management Server >> SMS 2003 >> Client installation problems - help please

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Client installation problems - help please - 7/29/2008 11:46:26 AM

jimhoff802

Posts: 4
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Joined: 7/29/2008
Status: offline

We had a primary site failure and had to rebuild the primary site server, including the database. The server name, IP address, database name, and service pack is the same as before the rebuild. When the rebuild / install was complete, the clients began reporting back and all seemed to be working fine. There were some inventory reporting issues (b/c there were modifications to the old sms_def.mof) and so I applied the new default sms_def.mof to all of the machines.
Now I'm getting warnings in the client config manager status stating "SMS Client Configuration Manager cannot install the Advanced Client to machine "<pc name>". This platform is not supported by the Advanced Client. The Advanced Client requires Windows 2000 or newer Operating System."
All of our machines are XP SP2 so I'm at a loss to what is going on. I tested deleting the cert on one of the machines in question, and checked out the ccmexec.log. I see this error... "HTTP ERROR: URL=http://<MP Server.domain name.local>/ccm_system/request, Port=80, Code=12032, Text=ERROR_WINHTTP_RESEND_REQUEST"
The only MP that we have is the primary site server. We have no other MPs, or secondary site servers other than the primary site server (only DPs as server shares). I ran MP troubleshooter and everything came back ok. Active Directory has been extended, permissions are fine and machines are able to discover the SLP, MP, etc...
the clientlocation.log on the client seems to be finding everything ok (site code, MP, etc...)

Any help would be greatly appreciated...

Post #: 1

RE: Client installation problems - help please - 7/29/2008 3:41:43 PM

bmason505

Posts: 2009
Score: 110
Joined: 1/23/2003
From: Minneapolis, MN
Status: offline

The old MP entry was removed from the System Management container?

What's not working? Can you send a client test OK? HINV still coming back?

_____________________________

Brian Mason
MCSA\MCSE\MS MVP - SCCM
Wells Fargo
http://www.miscusergroup.org/

(in reply to jimhoff802)

Post #: 2

RE: Client installation problems - help please - 7/29/2008 3:54:08 PM

jimhoff802

Posts: 4
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Joined: 7/29/2008
Status: offline

The admin console isn't seeing that the clients are installed. I just pushed another client install from the sms console and ccmsetup ran on the target machine (watched it via task manager). The client site code is fine, all of the actions show up on the actions tab, components are fine, MP is fine, however the site server doesn't see that the client has been installed. On the client ccmexec.log there are many lines that consist of "<![LOG[HTTP ERROR: URL=http://IT-SMS1.xlhealth.local/ccm_system/request, Port=80, Code=12032,
Text=ERROR_WINHTTP_RESEND_REQUEST]LOG]!><time="15:41:05.411+240" date="07-29-2008" component="CcmExec" context="" type="1" thread="1256" file="ccmhttperror.cpp:121">"
Before I did the rebuild, I removed the system management container in AD, re-added it, made the necessary permission changes, and upon enabling publishing to AD, all of the objects appeared. For some reason, the database / clients are not communicating correctly. I did the mplist and mpcert tests from IE and they worked fine from the test client.
Inventory - I'm getting a lot of "SMS Inventory Data Loader has detected a resynchronization request for agent SMS Inventory Agent", which is normal after a rebuild I think

I'm stuck....

(in reply to bmason505)

Post #: 3

RE: Client installation problems - help please - 7/29/2008 3:58:40 PM

bmason505

Posts: 2009
Score: 110
Joined: 1/23/2003
From: Minneapolis, MN
Status: offline

What about a client reinstall using the force install anyway option)?

_____________________________

Brian Mason
MCSA\MCSE\MS MVP - SCCM
Wells Fargo
http://www.miscusergroup.org/

(in reply to jimhoff802)

Post #: 4

RE: Client installation problems - help please - 7/29/2008 4:15:59 PM

jimhoff802

Posts: 4
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Joined: 7/29/2008
Status: offline

thats how I was installing the client - yes to always install, no to only install to clients assigned to this site

(in reply to bmason505)

Post #: 5

RE: Client installation problems - help please - 7/29/2008 6:10:06 PM

bmason505

Posts: 2009
Score: 110
Joined: 1/23/2003
From: Minneapolis, MN
Status: offline

What about yes to both?

_____________________________

Brian Mason
MCSA\MCSE\MS MVP - SCCM
Wells Fargo
http://www.miscusergroup.org/