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HW/SW Inventory not being processed / Resource Explorer empty

 
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HW/SW Inventory not being processed / Resource Explorer... - 11/19/2008 4:04:15 AM   
bachermann

 

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Joined: 6/18/2008
Status: offline
Good day,

Our newly setup SCCM SP1 R2 server on a virtual Server 2008 is still not processing hardware or software inventory data. We did a side-by-side upgrade and updated all the Advanced Clients to SCCM via Push Install.  All my reports and the resource explorer are blank.


I've checked the InventoryAgent.log on a client and it starts and collects data and also states that the report has been successfully sent to the MP (Inventory: Successfully sent report. Destination:mp:MP_HinvEndpoint, ID: {D80A55FF-906F-463A-91DC-196E22E71B5C}, Timeout: 80640 minutes MsgMode: Signed, Not Encrypted InventoryAgent 11/19/2008 1:26:15 AM 3748 (0x0EA4))

I've also checked the dataldr.log on the server. It only mentions some PC names with bad MIFs, but no "regular" ones being processed.
Any clues? Other than repeating the below and the occasional bad MIF log, dataldr.log does not show anyhting…


Starting counter thread
Registering SQL Types  
Updated inbox def 9, Data Loader   
Updated inbox def 32, Data Loader
Starting counter thread...   
Refreshing procedure cache...
Loading defined architecture cache...    
GetConfigurationInformation - successful 
Starting the dataloader policy conversion thread...  
Deleting bad MIF files over 14 days old...     
Deleting orphan MIF files over 14 days old...  
Checking ORPHANS directory for any MIFs to retry...  
Checking inbox for any MIFs to process...
Waiting for a MIF...   
Checking for configuration changes ...   
Cleaning aged temp files...  
Checking inbox for any MIFs to process...
Waiting for a MIF...


Can somebody help?

Cheers,

Beni
Post #: 1
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 4:10:07 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Have you updated the collection Membership? If not, please update and let me know.

(in reply to bachermann)
Post #: 2
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 4:13:22 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline 		Done that. Still, resource explorer doesn't show anything. The clients in the collection (All Systems) are correctly assigned and approved.

(in reply to SMSExpert)
Post #: 3
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 4:38:40 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		have you enabled hw and sw inventory agent? can you pls tell me when you did upgrade and what time is scheduled for hw or sw inventory?

(in reply to bachermann)
Post #: 4
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 4:40:03 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Also provide me the following logs:
 
sender.log
mpcontrol.log
sitestat.log
sitecomp.log
ddm.log
 
thanks.

(in reply to SMSExpert)
Post #: 5
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 4:52:09 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline 		HW inventory agent is enabled and scheduled to run every 12 hours (we only have ~100 clients).
SW inventory agent is enabled and scheduled to run every 24 hours.

We upgraded end of September.

The logs are quite large... Can I send them by email?

Thx for your time!

(in reply to SMSExpert)
Post #: 6
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 5:05:01 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Ok, you can send the logs by mail.

(in reply to bachermann)
Post #: 7
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 5:08:28 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Can you explain your sms hierarchy to me?. It will help me to understand the infrastructure and I can provide you better solution. 

(in reply to SMSExpert)
Post #: 8
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 6:28:22 AM   
rodtrent


Posts: 1962
Score: 39
Status: offline 		You can store the large log files here:

http://www.myitforum.com/absolutefs/default.aspx 

(in reply to bachermann)
Post #: 9
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 6:35:32 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Dear Bachermann,
Instead of sending me email, pls send the logs on the portal suggested by rodtrent.

Thanks.

< Message edited by SMSExpert -- 11/19/2008 6:36:44 AM >

(in reply to rodtrent)
Post #: 10
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 6:56:07 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline 		the hierarchy is really simple

Single Site, 1 Server

servers in our branch offices are used as distribution points (server share) only, with no other functions.

(in reply to SMSExpert)
Post #: 11
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 7:47:17 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		I checked the logs and logs are OK. There is no issue found in respect to logs.
1. Please schedule your software and hardware inventory for every 1hour ,
2. delete the all the files listed in badmifs folder and orphans folder
3. delete the all the files listed in badSinv folder and orphans folder

Please wait for next 3-4 hrs after doing the above functions.
Thanks. 

(in reply to bachermann)
Post #: 12
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 10:18:42 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline 		OK, did this a couple of hours ago. There was only one file in the badSinv folder, the Orphans and badMIFs folders were empty.

I've now updated the collection membership again and checked Resource Explorer on a couple of machines. They're still empty.

It seems that the HW/SW reports never arrive at the server or something, even though the client says that it was successfully sent.

(in reply to SMSExpert)
Post #: 13
RE: HW/SW Inventory not being processed / Resource Expl... - 11/19/2008 11:28:42 PM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		ok, give me some time. I will reply you soon. 

(in reply to bachermann)
Post #: 14
RE: HW/SW Inventory not being processed / Resource Expl... - 11/20/2008 5:18:38 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		There are some couple of things, what I would like to know:
1. Are you getting these two Actions: Hardware inventory cycle; and software inventory cycle on the client's configmgr properties?
2. What you are getting in ccmexec.log and inventory.log?
 
 if not, there may be an issue between the management point and the SQL Server computer (SCCM site database).
 
Please confirm, once checked.
Thanks.

(in reply to SMSExpert)
Post #: 15
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 3:17:05 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline 		Yes, the hardware and software inventory cycle actions are available and I can kick them off. SCCM & SQL Server 2005 SP2 are running on the same machine. I think that for some reason, the collected inventory data never arrives at the MP, but I have no way of verifying this...

the ccmexec.log shows the following errors, the rest of the log is OK.
System task 'SMSSHA_Shutdown' returned error code 0x80040200. CcmExec 21/11/2008 08:43:35 3924 (0x0F54)
Error registering hosted class '{E67DBF56-96CA-4e11-83A5-5DEC8BD02EA8}'. Code 0x80040154 CCMEXEC 21/11/2008 08:47:25 3036 (0x0BDC)
Failed to query size of Security (may not exist) (0x80070002) CCMEXEC 21/11/2008 08:47:32 3744 (0x0EA0)
System task 'SMSSHA_Startup' returned error code 0x80070005. CcmExec 21/11/2008 08:47:40 3912 (0x0F48)

InventoryAgent.log shows a couple of errors but states that it has sent the inventory correctly to the MP
Collection: Class "Win32_Vulnerability" does not exist out. InventoryAgent 21/11/2008 07:25:12 4192 (0x1060)
Collection: Class "Win32_TSLicenseKeyPack" does not exist out. InventoryAgent 21/11/2008 07:25:13 4192 (0x1060)
Collection: Class "Win32_Vulnerability_Detail" does not exist out. InventoryAgent 21/11/2008 07:25:20 4192 (0x1060)
Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, Caption, ClassGuid, ConfigManagerErrorCode, ConfigManagerUserConfig, CreationClassName, Description, DeviceID, Manufacturer, Name, PNPDeviceID, Service, Status, SystemCreationClassName, SystemName FROM Win32_USBDevice; Timeout = 600 secs. InventoryAgent 21/11/2008 07:25:20 4192 (0x1060)
Collection: Class "SMS_ActiveSyncService" does not exist out. InventoryAgent 21/11/2008 07:25:20 4192 (0x1060)
Failed to get IWbemService Ptr for \\localhost\root\vm\VirtualServer Namespace: 8004100E InventoryAgent 21/11/2008 07:25:53 4192 (0x1060)
Failed to enumerate instances of VirtualMachine: 8004100E InventoryAgent 21/11/2008 07:25:53 4192 (0x1060)
Collection: Class "Win32_TSIssuedLicense" does not exist out. InventoryAgent 21/11/2008 07:25:56 4192 (0x1060)
Failed to get IWbemService Ptr for \\localhost\root\Microsoft\appvirt\client Namespace: 8004100E InventoryAgent 21/11/2008 07:25:56 4192 (0x1060)
Failed to enumerate instances of Application: 8004100E InventoryAgent 21/11/2008 07:25:56 4192 (0x1060)
Collection: Namespace = \\.\root\cimv2; Query = SELECT __CLASS, __PATH, __RELPATH, ConfigManagerErrorCode, DeviceID, ErrorDescription, LastErrorCode, Name, PNPDeviceID FROM Win32_PnpEntity; Timeout = 600 secs. InventoryAgent 21/11/2008 07:25:56 4192 (0x1060)
Collection: Class "Win32_ScanPackageVersion" does not exist out. InventoryAgent 21/11/2008 07:26:00 4192 (0x1060)
Failed to get IWbemService Ptr for \\localhost\root\Microsoft\appvirt\client Namespace: 8004100E InventoryAgent 21/11/2008 07:26:00 4192 (0x1060)
Failed to enumerate instances of Package: 8004100E InventoryAgent 21/11/2008 07:26:00 4192 (0x1060)
Collection: Class "SoftwareLicensingService" does not exist out. InventoryAgent 21/11/2008 07:26:00 4192 (0x1060)
Collection: Class "SoftwareLicensingProduct" does not exist out. InventoryAgent 21/11/2008 07:26:00 4192 (0x1060)
Inventory: 17 Collection Task(s) failed. InventoryAgent 21/11/2008 07:26:04 4192 (0x1060)
Inventory: Successfully sent report. Destination:mp:MP_HinvEndpoint, ID: {CF07C43E-1BC7-4600-923B-84F06C9A39A6}, Timeout: 80640 minutes MsgMode: Signed, Not Encrypted InventoryAgent 21/11/2008 07:26:05 2728 (0x0AA8)


(in reply to SMSExpert)
Post #: 16
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 3:33:04 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Pls check the MP_hinv.log on the management point to verify whether the inventory has been processed. (hint: search for the netbios name of the client).// It will provide information to the server end

(in reply to bachermann)
Post #: 17
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 3:48:32 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline 		OK checked that. C:\Program Files\SMS_CCM\Logs\MP_Hinv.log hasn't been updated since Nov 5 and repeatedly shows the below error. Some PC names show up in this log, but Resource Explorer is also empty for them.

Thanks for your efforts and time!!

MpConvert: unmappable characters using code page 3 in a string "
Start Group
Name = "AutoStart Software"
ID = 13
Class = "MICROSOFT|AUTOSTART_SOFTWARE|1.0"
Pragma = "SMS:UPDATE"
Key = 5
Start Attribute Name = "BinFileVersion" ID = 1 Type = String Value = "" End Attribute
Start Attribute Name = "BinProductVersion" ID = 2 Type = String Value = "" End Attribute
Start Attribute Name = "Description" ID = 3 Type = String Value = "???????? 2002a" End Attribute
Start Attribute Name = "FileName" ID = 4 Type = String Value = "TINTSETP.EXE" End Attribute
Start Attribute Name = "FilePropertiesHash" ID = 5 Type = String Value = "1b233fb420844db4df29f795ad15414e" End Attribute
Start Attribute Name = "FilePropertiesHashEx" ID = 6 Type = String Value = "e3ebe2c408b600612a28809da2bcaadc" End Attribute
Start Attribute Name = "FileVersion" ID = 7 Type = String Value = "5.2.2801" End Attribute
Start Attribute Name = "Location" ID = 8 Type = String Value = "HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Windows\\CurrentVersion\\Run" End Attribute
Start Attribute Name = "Product" ID = 9 Type = String Value = "???" End Attribute
Start Attribute Name = "ProductVersion" ID = 10 Type = String Value = "5.2.2801" End Attribute
Start Attribute Name = "Publisher" ID = 11 Type = String Value = "Microsoft Corporation" End Attribute
Start Attribute Name = "StartupType" ID = 12 Type = String Value = "Registry: Local Machine" End Attribute
Start Attribute Name = "StartupValue" ID = 13 Type = String Value = "C:\\WINXP\\system32\\IME\\TINTLGNT\\TINTSETP.EXE /SYNC" End Attribute
" MP_HinvEndpoint 10/29/2008 2:37:13 AM 3924 (0x0F54)

(in reply to SMSExpert)
Post #: 18
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 4:41:59 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		pls send me complete MP_hinv.log

It seems MP is not getting request from client machine. pls try the below link from sms client machine's browser and let me know the result.

/sms_mp/.sms_aut?mplist">http://<smssiteserver>/sms_mp/.sms_aut?mplist
/sms_mp/.sms_aut?mpcert">http://<smssiteserver>/sms_mp/.sms_aut?mpcert

Thanks.



< Message edited by SMSExpert -- 11/21/2008 5:00:35 AM >

(in reply to bachermann)
Post #: 19
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 4:54:03 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline
- <MPList>- <MP Name="SCCMSERVER" FQDN="SCCMSERVER.DOMAIN.LOCAL">  <Version>6221</Version> - <Capabilities SchemaVersion="1.0">  <Property Name="WOL" Version="1" />   </Capabilities>  </MP>  </MPList>
 

- <MPCertificate> <Certificate>972 Random Numbers/Characters</Certificate> </MPCertificate>

(in reply to SMSExpert)
Post #: 20
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 5:27:14 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		I do not want this issue to exist any more, Pls send me all the logs of SMS server and client machines for the detailed study.

Thanks.

(in reply to bachermann)
Post #: 21
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 5:47:01 AM  1 votes
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Hi,
 
As per my knowledge, clients are still trying to communicate to the the management point with the previous configurations as SMS 2003. I would finally suggest you to pls uninstall the management point then give some time to replicate the changes in AD also and then reinstall management point.
 
After reinstalling MP, wait for some hours and then uninstall sms client from one of the machine and install SCCM client manually.(For testing purpose)
and initiate the actions.
 
It will definitely work for you and can resolve the issue.
 
Thanks and Have a good luck.

(in reply to SMSExpert)
Post #: 22
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 7:05:04 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline
quote:

I do not want this issue to exist any more


I could not agree more

Will try reinstalling the management point. Do I have to remove the contents of the System Management container i.e. the published MP in Active Directory manually or will this go away with the uninstallation?

Again, thank you very much for your investigations!

(in reply to SMSExpert)
Post #: 23
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 7:26:37 AM  1 votes
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Hi,
Once you uninstall the MP, wait for some time till the changes replicated  to AD. Reinstall the MP and the same information would be automatically published in Systems Management container. No need to do any thing with the container.
 
Please confirm once it is done.

(in reply to bachermann)
Post #: 24
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 9:30:45 AM   
bachermann

 

Posts: 10
Score: 0
Joined: 6/18/2008
Status: offline 		IT WORKS!!

Reinstalled the Management Point as you said. Now inventory is working, also for PCs where I havent reinstalled the client.

Thank you very much for all your efforts, SMSExpert. It's great to have communities and people like on this here website!

(in reply to SMSExpert)
Post #: 25
RE: HW/SW Inventory not being processed / Resource Expl... - 11/21/2008 11:17:48 AM   
SMSExpert

 

Posts: 193
Score: 39
Joined: 10/28/2008
Status: offline 		Thanks for your compliment.
 
 

(in reply to bachermann)
Post #: 26
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