SMS DP not receiving package

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All Forums >> [Management Products] >> Microsoft Systems Management Server >> SMS 2003 >> SMS DP not receiving package

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SMS DP not receiving package - 5/10/2008 2:59:59 PM

msutliff

Posts: 104
Score: 0
Joined: 7/31/2003
Status: offline

I’m stumped.
I have an SMS 2003 SP3 secondary we had to restore.. I set the packages to distribute to it. Some of them made it and some didn’t. So I “removed” the ones that still show pending after a few weeks then add them again.. and it’s still the same after several days. The status still shows “Install Pending”. On some of them the SMS Status messages are blank and in some it just has 2 lines.. “SMS Distribution Manager is starting to distribute package blah-blah”
What log files do I need to check?
Thanks!

Post #: 1

RE: SMS DP not receiving package - 5/11/2008 10:55:00 AM

kpark

Posts: 7
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Joined: 11/8/2007
Status: offline

in your server share (\\<Server>\SMSdp$) for your distribution point has a SMSPKG folder arrived under smsdp$??

if you didn't tidy your infrastructure before then your central might contain about the packages already there.

2 options

1. De-install the SDP again from the parent and re-build, this way we know the parent and central has been flushed of this sites information
2. or run the script below in sql anayiser to reset the source version of the packages in question .
Change the values between the '....' i've done this before to sticky packages and it's sent it right through
(make sure you stop SMSexec service first, and also in sql analyser make sure you pointing to your sms central database)
*****************************************************************************************
update pkgstatus set Status = '2' where id = '<Packagecode>' and sitecode = '<SiteCode>' and type = '1'
update pkgstatus set SourceVersion = '0' where id = '<Packagecode>' and sitecode = '<SiteCode>' and type = '1'
SELECT     *
FROM         PkgStatus
WHERE     (ID = 'PkgCode')
*****************************************************************************************
execute this and once verified in sql analsyer that the rows has been modified restart the service

Also make sure the Parents machine account is a member of you new Secondary Distribution Point local administrators group

let me know how you get on

< Message edited by kpark -- 5/11/2008 10:58:23 AM >

(in reply to msutliff)

Post #: 2

RE: SMS DP not receiving package - 5/12/2008 10:36:33 AM

rlauder

Posts: 68
Score: 0
Joined: 11/27/2002
From: London, England
Status: offline

Check the despoolr\receive folder on the Secondary. Are there multiple .PCK files there with dates that match up with when you first redistributed the packages? Are these files really big and is the link a bit slow?

You may be a victim of a problem I have posted elsewhere whereby the Scheduler will dump send requests after 7 days if the package hasn't been received. No useful status message - nothing. If you have what look like partial distributions sitting in the receive folder, follow the advice above (we tend to just delete the pkgststatus entry for the problematic site via "delete from pkgstatus where sitecode = 'nnn' and type = '1' and status ='1' and id = 'xxxxxxxx'") and then resend each package, one at a time.

In addition, I hope you are aware of PreloadPkgOnSite.exe in the SMSToolkit. If you are able to restore the compressed version of the packages onto the Secondary server, you can save having to resend them across the WAN by using this tool. Let me know if you need more info on this.

(in reply to kpark)

Post #: 3

RE: SMS DP not receiving package - 5/12/2008 10:58:11 AM

kpandey

Posts: 127
Score: 2
Joined: 4/23/2007
Status: offline

What your distmgr.log says ...search for the corresponding pakage ID from Central site server this would give you more insight abt the problem.

(in reply to rlauder)

Post #: 4

RE: SMS DP not receiving package - 5/13/2008 9:55:39 AM

msutliff

Posts: 104
Score: 0
Joined: 7/31/2003
Status: offline

From what I see in the logs on the primary and secondary site, both sides seem to mutually agree that the package is there and decide to not transfer it. I set another small package to distribute that it's not had before and it transferred and setup very quickly..

Sleep 3600 seconds... SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 10400 (0x28A0)
STATMSG: ID=2300 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=CTRW2K2 SITE=C90 PID=12176 TID=18052 GMTDATE=Tue May 13 13:15:02.662 2008 ISTR0="Microsoft Update - PC" ISTR1="Company00017" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="Company00017" SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
No action specified for the package Company00017. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
No action specified for the package on server ["Display=\\CTRW2K2\"]MSWNET:["SMS_SITE=C90"]\\CTRW2K2\. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
Updating package info for package Company00017 SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
Package Company00017 does not have a preferred sender. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
The package and/or program properties for package Company00017 have not changed, need to determine which site(s) need updated package info. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
A distribution point has been changed at this site, adding site 801 to the list of sites to which we are sending package Company00017. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
Parent site of 801 is C90 SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
Adding site C90 to list of sites to which we are sending package Company00017 data, because it is in a direct line between this site and the destination site. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
Sent package changes to site 801 for package Company00017 SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
STATMSG: ID=2339 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=CTRW2K2 SITE=C90 PID=12176 TID=18052 GMTDATE=Tue May 13 13:15:02.834 2008 ISTR0="Company00017" ISTR1="801" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="Company00017" SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
Sent package server list to parent site Company for package Company00017 SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
StoredPkgVersion (28) of package Company00017. StoredPkgVersion in database is 28. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
SourceVersion (28) of package Company00017. SourceVersion in database is 28. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
STATMSG: ID=2301 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=CTRW2K2 SITE=C90 PID=12176 TID=18052 GMTDATE=Tue May 13 13:15:02.865 2008 ISTR0="Microsoft Update - PC" ISTR1="Company00017" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="Company00017" SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)
Exiting package processing thread. SMS_DISTRIBUTION_MANAGER 5/13/2008 8:15:02 AM 18052 (0x4684)

(in reply to kpandey)

Post #: 5

RE: SMS DP not receiving package - 5/13/2008 10:33:38 AM

phaustein