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SMS Supporrt team size?

 
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SMS Supporrt team size? - 8/21/2008 9:44:30 AM   
dblowersjr

 

Posts: 6
Score: 0
Joined: 10/1/2007
Status: offline 		Hi all,
I have an easy question for everyone. I am looking to hear what size team people have to support SMS in their company.

Currently I am supporting SMS 2003 SP3, WSUS 3.0 SP1, MDT 08 (company standard workstation & server images), and doing all software packaging in Wise Solutions.

The SMS site consist of 7000 clients over three domains. The SMS server structure is 1 central server, 3 primary servers, 12 secondary servers, @45 distribution points. (All over the US)

Currently I am a one man show doing everything. I was wondering what other people would recommend for staffing structure for this or how their SMS support team is structure so I can compare it to mine company.

Thanks
Post #: 1
RE: SMS Supporrt team size? - 8/21/2008 10:42:43 AM   
mh958

 

Posts: 23
Score: 0
Joined: 7/9/2007
Status: offline 		That seems to be my job description minus the WSUS stuff, but once we roll to SCCM 2007 I am sure the WSUS stuff will fall into my lap. I am pusshing for one of our helpdesk guys to assist every once in a while when I am sinking in work. How many applications do you support? We  have a Structural Department that has 45+ applications, and 10 of those applications gets updates every week, so I am constantly busy working on apps. One man show here as well. I would say that having 2 people would be a good starting point.

-Mike

(in reply to dblowersjr)
Post #: 2
RE: SMS Supporrt team size? - 8/21/2008 1:27:17 PM   
gwenger

 

Posts: 67
Score: 6
Joined: 3/13/2006
Status: offline 		Very similar setup as we just dropped from 10000 to 7500 clients. One man show here also that also includes MOM.

(in reply to mh958)
Post #: 3
RE: SMS Supporrt team size? - 8/21/2008 1:33:42 PM   
dblowersjr

 

Posts: 6
Score: 0
Joined: 10/1/2007
Status: offline 		wow, ok mybe it me just feeling over worked and over tasked.

thanks for your feedback.

(in reply to dblowersjr)
Post #: 4
RE: SMS Supporrt team size? - 8/21/2008 1:35:40 PM   
mh958

 

Posts: 23
Score: 0
Joined: 7/9/2007
Status: offline 		:) Welcome to the club :)

(in reply to dblowersjr)
Post #: 5
RE: SMS Supporrt team size? - 8/21/2008 2:16:02 PM   
joemonkey

 

Posts: 206
Score: 2
Joined: 2/28/2007
From: Kentucky
Status: offline 		1 man show here as well, only 1100 clients across 3 sites though.  It's only one of the 3000 hats I wear

(in reply to mh958)
Post #: 6
RE: SMS Supporrt team size? - 8/21/2008 2:21:34 PM   
hcortez463


Posts: 785
Score: 63
Joined: 4/8/2005
Status: offline 		one man show.. but up to 4 now.. Im the main SMS admin but we all share the responsiblity for Exchange 3rd level, rightfax, desktop imagin, patching and aplication deplpyment. GPO  We will be adding softgrid an VDI.  20000 clients

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Post #: 7
RE: SMS Supporrt team size? - 8/21/2008 3:22:42 PM   
jnelson993


Posts: 925
Score: 127
Joined: 2/18/2005
From: Minneapolis, MN
Status: offline 		200K clients, I think there's roughly 20 people, 6 engineers that do the architecting, engineering and higher level troubleshooting, and 14 production folks that do the day-to-day package pushing, client troubleshooting and minor reports.

If we had our way, we'd add 4 more engineers so we can turn on more features and provide more services to the enterprise.  But that's a hard sell :)


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(in reply to hcortez463)
Post #: 8
RE: SMS Supporrt team size? - 8/22/2008 5:45:59 PM   
pmallett

 

Posts: 1
Score: 0
Joined: 10/11/2007
Status: offline 		dblowersjr:
My last position had an environment that was very similar to what you described, almost identical, with a 3 person team.  We also did some software packaging and we monitored our antivirus environment.  I wouldn't have wanted to do it with less people.  It's definitely doable as vacations and sick time proved, but I don't think more resources is out of the question to want.

(in reply to dblowersjr)
Post #: 9
RE: SMS Supporrt team size? - 8/25/2008 6:50:30 AM   
mp115


Posts: 287
Score: 7
Joined: 3/23/2005
Status: offline 		One man here as well, supporting a public school system of 23k systems, 74k user accounts with 1 primary SMS server and 66 secondary servers (52 standard and 14 virtual).  I also spec out, build and install our servers along with managing the Blackberry server and do all of the software repackaging.  We have about 35 field techs, 3 2nd tier support people, and 5 network analysts.

< Message edited by mp115 -- 8/25/2008 7:41:26 AM >

(in reply to pmallett)
Post #: 10
RE: SMS Supporrt team size? - 8/25/2008 9:46:55 AM   
jtomavich

 

Posts: 26
Score: 2
Joined: 4/27/2004
Status: offline 		There are two of us at my org that (1000 clients, 1 central, 2 primary servers) that support SCCM, however we also support Exchange, MOSS, MOM, AD, FC SANs and all of the Cisco network infrastructure.....

and I am losing my hair at a stellar rate!

(in reply to dblowersjr)
Post #: 11
RE: SMS Supporrt team size? - 8/25/2008 10:15:40 AM   
gkamenjati


Posts: 108
Score: 0
Joined: 6/8/2005
From: San Jose, California
Status: offline 		And I thought we are under staffed..LOL

I'm by myself supporting 1 SMS2003 SP3, 7 WSUS 3.x, MDT2008, also Packaging, deployment, troubleshooting and designing.

The only part that is suffering is Package deployment, I have no time to do as many as it should be.

And guess what i'm now in charge of VDI deployment for Fiscal 09. 

Good luck everyone...And I'm thankfull I have a Job.

(in reply to jtomavich)
Post #: 12
RE: SMS Supporrt team size? - 8/27/2008 11:10:58 AM   
ukatambli

 

Posts: 1
Score: 0
Joined: 8/27/2008
Status: offline 		Hi Guys....

I have joined forum toaday...

We have very small Setup...

Single primary site and 400 clients....

(in reply to gkamenjati)
Post #: 13
RE: SMS Supporrt team size? - 8/27/2008 5:45:27 PM   
jbrown742

 

Posts: 52
Score: 0
Joined: 8/12/2005
From: Indiana
Status: offline 		One man SMS/MOM guy here along with doing Exchange and backing up the main Citrix admin

(in reply to ukatambli)
Post #: 14
RE: SMS Supporrt team size? - 8/29/2008 3:02:01 AM   
notjes

 

Posts: 18
Score: 0
Joined: 7/11/2008
Status: offline 		here 30000 pc's also 1 man show :)

so do not worry

(in reply to jbrown742)
Post #: 15
RE: SMS Supporrt team size? - 8/29/2008 3:50:16 AM   
swipe


Posts: 148
Score: 2
Joined: 2/17/2006
Status: offline 		3000 PCs, 10 secondaries and I'm also the lone packager for over 250 apps

(in reply to notjes)
Post #: 16
RE: SMS Supporrt team size? - 8/29/2008 10:17:23 AM   
jmcleish

 

Posts: 510
Score: 17
Joined: 11/8/2002
Status: offline 		Welcome to your SMS team- like quite a lot of us, it consists of Me, Myself and I!

(in reply to swipe)
Post #: 17
RE: SMS Supporrt team size? - 9/2/2008 7:09:10 AM   
dneel187

 

Posts: 1
Score: 0
Joined: 9/2/2008
Status: offline 		one man show here too...  2000 systems.. one server..

(in reply to jmcleish)
Post #: 18
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