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SMS issues - code 30014 - Office deployment

 
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SMS issues - code 30014 - Office deployment - 7/4/2008 8:32:08 AM   
alexandp

 

Posts: 7
Score: 0
Joined: 6/13/2008
From: Brazil
Status: offline 		Hi,

I'm trying to distribute a package of Office 2007 Standard. The desktop received the advertisement of the package and starts to download his content. After the download, when the desktop will starts to run the Setup.exe I received the follow error in Status Messages:

The program for advertisement "XXXXX" failed ("XXXXX" - "Install"). A failure exit code of 30014 was returned.
User context: NT AUTHORITY\SYSTEM
 
Possible cause: Systems Management Server (SMS) determines status for each program it executes. If SMS cannot find or correlate any installation status Management Information Format (MIF) files for the program, it uses the program's exit code to determine status. An exit code of 30014 is considered a failure.
Solution: For more information on the exit code, refer to the documentation for the program you are distributing.
 
Somebody knows what this code error 30014 refers?

Tks!
Post #: 1
RE: SMS issues - code 30014 - Office deployment - 7/8/2008 1:39:54 AM   
chikymiky

 

Posts: 1
Score: 0
Joined: 7/8/2008
Status: offline 		i am lloking for the same. please help

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(in reply to alexandp)
Post #: 2
RE: SMS issues - code 30014 - Office deployment - 7/8/2008 6:42:00 AM   
mp115


Posts: 287
Score: 7
Joined: 3/23/2005
Status: offline 		What does your install string look like?

(in reply to chikymiky)
Post #: 3
RE: SMS issues - code 30014 - Office deployment - 7/8/2008 10:11:57 AM   
alexandp

 

Posts: 7
Score: 0
Joined: 6/13/2008
From: Brazil
Status: offline 		i didn't find anything about this error yet... I'm looking in the Office 2007 product documentation now...

Anybody knows it?

Tks.

(in reply to mp115)
Post #: 4
RE: SMS issues - code 30014 - Office deployment - 7/8/2008 11:20:46 AM   
mp115


Posts: 287
Score: 7
Joined: 3/23/2005
Status: offline 		Once more, post the installation string that you're using,

(in reply to alexandp)
Post #: 5
RE: SMS issues - code 30014 - Office deployment - 7/8/2008 12:27:45 PM   
alexandp

 

Posts: 7
Score: 0
Joined: 6/13/2008
From: Brazil
Status: offline 		I did the instalation manually using the command line: %SourcePatch%\Office2007_Standard\setup.exe

When I try to install by SMS its returns the code error spoken above. I found a log of setup.exe that is:

PERF: TickCount=334247640 Name=OBootStrapper::Run Description=Begin function
Operating System version: 5.1.2600 Service Pack 2. Platform ID: 2
Running on a 32-bit operating system.
Command line: "C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\setup.exe"
No command line arguments given
Verify file signature in "C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\setup.exe"
Verify file signature in "C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\Standard.WW\OSETUP.DLL"
Using setup controller dll at [C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\Standard.WW\OSETUP.DLL].
PERF: TickCount=334250453 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\DOCUME~1\BRCSAO~1\LOCALS~1\Temp\SetupExe(20080708115829FDC).log.
=========================================================================
PERF: TickCount=334250453 Name=RunSetup Description=Begin function
Catalyst execution began: 07/08/2008 11:58:29.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder [C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [C:\WINDOWS\system32\CCM\Cache\D0100104.1.System].
Resource File Manager : Found (CultureTag=en-US) resource file at [C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file (File=C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Running in [InstallExecutionMode]. Run from TEMP folder at [C:\DOCUME~1\BRCSAO~1\LOCALS~1\Temp\Setup00000fdc].
Loaded resource file [C:\DOCUME~1\BRCSAO~1\LOCALS~1\Temp\Setup00000fdc\OSETUPUI.DLL] (CultureTag=en-US).
Loaded Dll : C:\WINDOWS\system32\CCM\Cache\D0100104.1.System\Standard.WW\OSETUP.DLL.
Catalyst version is : 12.0.4518.1014
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0115-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0116-0409-1000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-002C-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0010-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0010-0409-0000-0000000FF1CE}"
Error: attempting to parse a setup.xml for an already parsed product Type: DuplicateDefinition.
Catalyst execution finished: 07/08/2008 11:58:30.  Return code: 30014.  Exception caught: DuplicateDefinition.
PERF: TickCount=334250843 Name=RunSetup Description=End function

(in reply to mp115)
Post #: 6
RE: SMS issues - code 30014 - Office deployment - 7/8/2008 4:51:09 PM   
mp115


Posts: 287
Score: 7
Joined: 3/23/2005
Status: offline 		Ok, so a manual install works fine, but when you use SMS to do it, it errors out?  I google around for "Error: attempting to parse a setup.xml" and it came up with a few other 2007 products from MS that were having that same error.  I'm reaching here, but could it be an issue with the XML parser on the machine or the files in the cached location "C:\DOCUME~1\BRCSAO~1\LOCALS~1\Temp\Setup00000fdc"?  Try clearing out that cached temp folder and see if it does the same thing.



(in reply to alexandp)
Post #: 7
RE: SMS issues - code 30014 - Office deployment - 7/8/2008 11:15:20 PM   
rbennett806


Posts: 840
Score: 15
Joined: 6/14/2006
Status: offline 		Are you including any sort of .MST or .XML file as an answer file for the installation? I don't use the Strandard Edition so I may be off base here...

Do either one of these threads help?
http://www.myitforum.com/forums/m_171506/mpage_1/key_Office%252C2007%252Csetup%252Eexe/tm.htm#171980
http://www.myitforum.com/forums/m_176658/mpage_1/key_Office%252C2007%252Csetup%252Eexe/tm.htm#176673


(in reply to mp115)
Post #: 8
RE: SMS issues - code 30014 - Office deployment - 7/10/2008 9:08:59 AM   
alexandp

 

Posts: 7
Score: 0
Joined: 6/13/2008
From: Brazil
Status: offline 		Hi,

Right, a manual installation works fine. When I distribute the package by SMS.. returns the error code.

I tried to clean the cache folder and I re-run the Advertisement but the error occured again.

I'll try to install the same package executing the program from the distribution point. 

(in reply to rbennett806)
Post #: 9
RE: SMS issues - code 30014 - Office deployment - 8/26/2008 9:51:00 AM   
alexandp

 

Posts: 7
Score: 0
Joined: 6/13/2008
From: Brazil
Status: offline 		Hi,

This problem was solved when I did a new copy of source files used by Office 2007 instalation.
Maybe a problem during the initial copy of source files to my DPs.

So, if somebody has been this problem, try it.

Tks for all.







_____________________________

Alexandre Perazza
-----------------
SMS Administrator - Brazil
http://aperazza.spaces.live.com

(in reply to alexandp)
Post #: 10
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