Software Metering not pulling data for MS-DOS names

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Software Metering not pulling data for MS-DOS names

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All Forums >> [Management Products] >> Microsoft Systems Management Server >> SMS 2003 >> Software Metering not pulling data for MS-DOS names

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Software Metering not pulling data for MS-DOS names - 9/17/2008 12:54:15 PM

wnimmo

Posts: 220
Score: 6
Joined: 8/13/2002
Status: offline

Guys -

Just discovered an issue where SMS 2003 software metering does not pull back application usage. We have an application called MindJet MindManager Pro , so I enabled metering on mindmanager.exe.

Two weeks went by and I pulled up the usage reports.. only I had confirmed users that were not showing up in my reports.

I verified that the executabled I specified was being used... and that when I double clicked the app or shortcut the metering log recorded the usage.

SO I found out the problem is that when the application is called from Lotus Notes (ie. double clicking a .mmap document in an email) the OS is calling the ms-dos name for the applications - mindma~1.exe.

So I have added this as an additional file to meter, but is there a better way to ensure this data will be included for all metered applications in the future?

Post #: 1

RE: Software Metering not pulling data for MS-DOS names - 9/17/2008 12:57:34 PM

skissinger

Posts: 2167
Score: 135
Joined: 9/13/2001
From: Sherry Kissinger
Status: offline

No, that's correct. The next time, you could watch a client's local mtrmgr.log file, and see what SMS thinks that .exe is called.

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(in reply to wnimmo)

Post #: 2

RE: Software Metering not pulling data for MS-DOS names - 9/17/2008 1:01:52 PM

wnimmo

Posts: 220
Score: 6
Joined: 8/13/2002
Status: offline

Shouldn't the 'original file name' catch all have caught this though? (Unless of course MindJet doesnt populate the file header information )

(in reply to skissinger)

Post #: 3