Software package starting but never completes?

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All Forums >> [Management Products] >> Microsoft Systems Management Server >> SMS 2003 >> Software package starting but never completes?

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Software package starting but never completes? - 6/4/2008 8:47:57 AM

lross423

Posts: 11
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Joined: 1/11/2007
Status: offline

I have a package that I'm deploying and if I set it to run with admin rights without checking "allow users to interact", the program starts but never continues. If I check "allow users to interact", they get a run box that they have to click on. We want it to be completely silent. Originally if I ran the exe given to us with the appropriate command lines switches, the run box came up but I've changed the /qb! to /qn and that seemed to get rid of the run box and installs silently as expected from a command prompt. As a side note, I am using the same exact switches that had worked on the previous version of this software and it worked perfectly. The vendor insists nothing has changed with the new version...

We have encountered this before and have a work around to add the following registry key item: Edit Registry
Total Keys=1
Key=Software\Microsoft\Windows\CurrentVersion\Policies\Associations
New Value=.exe;.msi;.bat
Value Name=ModRiskFileTypes
Root=1
end

If we implement that workaround that would require us to send this reg hack out separately so they reboot for it to take affect and then send our package. Not really a great option. Anyone have any ideas or have had this issue? thanks.

Post #: 1

RE: Software package starting but never completes? - 6/4/2008 9:50:20 AM

lbriggs

Posts: 92
Score: 2
Joined: 7/10/2003
From: Hartford, CT
Status: offline

What is the application? is it a MSI or a compressed EXE with an MSI in it? Installshield? Your command lines will be different depending on the application and how it was packaged.

(in reply to lross423)

Post #: 2

RE: Software package starting but never completes? - 6/4/2008 10:57:30 AM

lross423

Posts: 11
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Joined: 1/11/2007
Status: offline

the app is credant 5.4.1, it is an exe with an msi in it.
command line I am using is: /s /v"/l*v \"c:\credantInstall.log\" SERVERHOSTNAME=\"our servername.FQDN\" POLICYPROXYHOSTNAME=\"our server name.FQDN\" MANAGEDDOMAIN=\"our domain\" DEVICESERVERURL=\"\our url" ADDLOCAL=\"SHIELD,CRED2GO\" /qn %SILENT%"

Since this command line is to long for SMS, I created a wise script that runs the install with this command line. This command line works perfectly with the last version of this product which tells me they've done something different with it.

(in reply to lbriggs)

Post #: 3

RE: Software package starting but never completes? - 6/4/2008 2:35:51 PM

lbriggs

Posts: 92
Score: 2
Joined: 7/10/2003
From: Hartford, CT
Status: offline

Have you tried running the executable normally, and then checking your %TEMP% folder for the extracted MSI? I feel the options you are passing would be better suited in a transform file for the MSI, and then use the regular command line to just call < credant.msi TRANSFORMS="credant.mst" /l*v "C:\credantInstall.log" /qn >

(in reply to lross423)

Post #: 4

RE: Software package starting but never completes? - 6/9/2008 1:20:07 PM

lross423

Posts: 11
Score: 0
Joined: 1/11/2007
Status: offline

Originally I was told by the vendor not to run the msi but I am trying it anyway because we used the msi in a previous version. I'll let you know how it turns out. thanks.

(in reply to lbriggs)

Post #: 5