Uninstalled Application Not Removed From ARP Data

myITforum.com Community Forum

Home Forums Blogs Live Support chat Search Articles Wiki FAQ Email Lists Register Login My Profile Inbox Address Book My Subscription My Forums

Photo Gallery Member List Search Calendars FAQ Ticket List Log Out

All Forums RSS Feed Subscription:

Uninstalled Application Not Removed From ARP Data

View related threads: (in this forum | in all forums)

Logged in as: Guest

Printable Version

All Forums >> [Management Products] >> Microsoft Systems Management Server >> SMS 2003 >> Uninstalled Application Not Removed From ARP Data

Page: [1]

Message

<< Older Topic Newer Topic >>

Uninstalled Application Not Removed From ARP Data - 9/10/2008 1:39:37 PM

khanson

Posts: 6
Score: 0
Joined: 1/14/2005
Status: offline

After uninstalling an application and invoking a hardware inventory cycle, the application is still listed in the Add/Remove Programs node of the hardware inventory. I've checked and the inventory report is successfully processed in the DATALDR.LOG file and the inventory date is updated for the client in Resource Explorer. Looking into the database, I see a row in the Add_Remove_Programs_DATA table for the specific application, and looking at the commands in stored procedure dAdd_Remove_Programs_DATA, it should be getting dropped. Is there a way to see what stored procedures are called by the DATA LOADER component? We base a lot of collections on this class, and I want to keep it as close to real-time as possible.

Post #: 1

RE: Uninstalled Application Not Removed From ARP Data - 9/16/2008 10:51:33 AM

aparrott

Posts: 36
Score: 3
Joined: 12/1/2005
Status: offline

So the 1st step would be to verify that indeed your local uninstall worked as expected. Did the ARP reg key for that particular application actually get deleted? (HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall)

2nd would be the make sure that the client is reporting the change. Create a dummy file as follows; C:\Windows\system32\ccm\Inventory\Temp\archive_reports.sms. If this file is present the SMS client archives a copy of the XML inventory datagram it sends to the MP. Then force a full (not delta) inventory. Examine the XML file to determine what is getting reported the MP.

My guess is that something isn't as you expect it on the client.

(in reply to khanson)

Post #: 2

RE: Uninstalled Application Not Removed From ARP Data - 9/16/2008 11:00:22 AM

khanson

Posts: 6
Score: 0
Joined: 1/14/2005
Status: offline

I did verify that the installation was removed from the Uninstall registry key and that no instances of Win32Reg_AddRemovePrograms or Win32_Product existed for the specific product. However, I will generate the XML archive and see what is being reported.

Thanks for the reply.

(in reply to aparrott)

Post #: 3