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Web Remote with SCCM

 
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Web Remote with SCCM - 3/17/2008 10:17:08 AM   
egomes

 

Posts: 10
Score: 0
Joined: 3/17/2008
Status: offline 		This is my first post on this excelent forum and I like to say Thanks ALL for you help and time.
I'm using  RCrumbaker's Web Remote Console v3.21 to allow the HelpDesk folks to remote control the user's machines, and everything is working fine under SMS 2.0.
We are in the process to replace the SMS 2.0 with SCCM, but now Sccm has 2 remote tools: Rc.exe for windows xp and Remote.exe for windows 2000 (sms 2.0 only use remote.exe). All the HelpDesk peole are using winxp. In my lab I found out that in order to remote a 2k box, I need to launch remote.exe (like on sms 2.0), but remote.exe doesn't work when launched from a XP box only Rc.exe,  but Rc.exe doesn't recognize the Sccm agent installed on 2K box and vice versa.
I'm wonder if this is the reason why Ron Crumbaker is delaying his new web tool (SMS Web Essentials v4.02)?
Does anyone have the same problem, and the solution?
Thanks again.

Post #: 1
RE: Web Remote with SCCM - 3/17/2008 4:52:52 PM   
skissinger


Posts: 2119
Score: 134
Joined: 9/13/2001
From: Sherry Kissinger
Status: offline 		I don't think that's the reason (I could be wrong).  I don't have any Win2k clients anymore, so I can't test this; but I believe all you would need would be to modify / update the code behind the button for Remote Control.  Personally, I'd probably remotely check WMI for the target computer for OS, and then launch the correct remote (rc.exe vs. remote.exe).  I know I'm kind of a geekette when it comes to updating machrest.asp with customized buttons, so if you'd like my assistance in scripting that custom button, let me know.  We can work on it offline; and then you or I can blog the custom button for everyone else who may be in your same situation.

_____________________________

mofmaster@smsexpert.com (version 2007) | http://www.smsexpert.com | http://www.sccmexpert.com
My Blog
Microsoft MVP - ConfigMgr

(in reply to egomes)
Post #: 2
RE: Web Remote with SCCM - 3/17/2008 6:03:23 PM   
egomes

 

Posts: 10
Score: 0
Joined: 3/17/2008
Status: offline 		Thanks for your reply skissinger.

I did that
I added some logic to check the OS first and also inclued a wscript.echo showing me the OS before proceding (Set objWMIService = GetObject("winmgmts:"  & "{impersonationLevel=impersonate}!\\" & pcname & "\root\cimv2")>Set colOSes = objWMIService.ExecQuery("Select * from Win32_OperatingSystem")>For Each objOS in colOSes>WScript.Echo objOS.Version>Next>

It's working fine, but the problem is that remote.exe only works under w2k box, and rc.exe under winxp.

Example: From a xp box trying to remote a w2k box:
              Type the computer name and click Remote Tool button, PopUp show me the OS (in this case w2k), than run remote.exe, a error msg appears because remote.exe doesn't run under win xp, if I run rc.exe the new xp remote tool window appears then I type the w2k computer name, but rc.exe doesn't recognize the agent and give me a message (agent not found).

Let me know if you need a better explanation.

Thanks again for your help.


(in reply to skissinger)
Post #: 3
RE: Web Remote with SCCM - 3/17/2008 6:14:44 PM   
skissinger


Posts: 2119
Score: 134
Joined: 9/13/2001
From: Sherry Kissinger
Status: offline 		I found this thread.  It sounds like you just forget about the old SMS Remote.exe tool; and instead move to RDP & RA.  I've written buttons for toggling RDP on/off, and also a blog entry about using the Unsolicited RA, so you could move your techs to RDP and RA.

_____________________________

mofmaster@smsexpert.com (version 2007) | http://www.smsexpert.com | http://www.sccmexpert.com
My Blog
Microsoft MVP - ConfigMgr

(in reply to egomes)
Post #: 4
RE: Web Remote with SCCM - 3/17/2008 6:14:45 PM   
egomes

 

Posts: 10
Score: 0
Joined: 3/17/2008
Status: offline 		I did a test and installed the Sccm console on the xp box and guess what? The web remote tool worked like a charm, the remote.exe is working fine under the winxp now.
So now I'm wondering if is possible to install the Sccm console without the console itself, only the necessary files needed for the web remote tool to work.

(in reply to egomes)
Post #: 5
RE: Web Remote with SCCM - 3/17/2008 6:27:56 PM   
egomes

 

Posts: 10
Score: 0
Joined: 3/17/2008
Status: offline 		It's not a problem to install RDP(for w2k), but RA is not available for 2k box

(in reply to egomes)
Post #: 6
RE: Web Remote with SCCM - 3/17/2008 6:36:56 PM   
skissinger


Posts: 2119
Score: 134
Joined: 9/13/2001
From: Sherry Kissinger
Status: offline 		Since we kind-of cross posted; if you find that an install of the console allowed you to run remote.exe against Win2k; you're right, there must be "something" in the console install that allows that.  I know (back in the 2.0 days) the files I had to copy locally to run Remote.exe without having the console were these.  They may or may not be the same for ConfigMgr:

ldftrans.dll
ldwmnt.dll
mmcpgres.dll
multprot.dll
remote.exe
sms_rmgr.dll
uitlres.dll
uitools.dll
uitoolsu.dll

I wrote my own MSI w/those files inside to "install" to technician's workstations (this was before Ron's web console).   I hope that gives you a starting point!


_____________________________

mofmaster@smsexpert.com (version 2007) | http://www.smsexpert.com | http://www.sccmexpert.com
My Blog
Microsoft MVP - ConfigMgr

(in reply to egomes)
Post #: 7
RE: Web Remote with SCCM - 3/18/2008 9:28:08 AM   
egomes

 

Posts: 10
Score: 0
Joined: 3/17/2008
Status: offline 		I did another test:
I install and uninstall the console, then reboot the pc, and yes, the web tool is working, so there is something left behind that is allowing the web tool to work.
I will capture the registry and the HD changes, before and after the console installation, and post the results here.
But the workaround for now is installing and uninstalling the console.

(in reply to skissinger)
Post #: 8
RE: Web Remote with SCCM - 3/19/2008 12:55:47 AM   
rcrumbaker


Posts: 873
Score: 23
Joined: 5/13/2002
From: Kentucky (aka The Promise Land)
Status: offline 		This is outlined on my blog...sorry, I'm posting from my phone so I don't have the link handy.


There are two commands for the new remote within SCCM.

If you are remoting a Win2k machine, you have to use remote.exe.

If you are remoting a WinXP or higher, you need ot use rc.exe.



_____________________________

Thanks,
Ron
Microsoft MVP - SMS
rdcrumbaker@gmail.com
My Blog

(in reply to egomes)
Post #: 9
RE: Web Remote with SCCM - 3/19/2008 11:30:16 AM   
egomes

 

Posts: 10
Score: 0
Joined: 3/17/2008
Status: offline 		Hi Ron, thanks for your reply,

I know that I need to use remote.exe for Win2k and rc.exe for XP, but remote.exe doesn't work when launched from Winxp box (see example below)

Example: From a WinXP box trying to remote a w2k box:
             Type the computer name and click Remote Tool button, PopUp show me the OS (in this case w2k), than run remote.exe, a error msg appears because remote.exe doesn't run under win xp, if I run rc.exe the new xp remote tool window appears then I type the w2k computer name, but rc.exe doesn't recognize the agent and give me a message (agent not found).

(in reply to rcrumbaker)
Post #: 10
RE: Web Remote with SCCM - 9/19/2008 2:51:19 PM   
sbornstein

 

Posts: 20
Score: 0
Joined: 11/16/2007
Status: offline 		I have found that if you install the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) you can run the EXE's from any location.  I did this and copied the i386 folder from the AdminUI\bin directory off the DVD and can run both tools from a Windows XP machine.

I started and ended my own post on this...(within about 30 minutes too....spend over a day on it already and as soon I post for assistance, I figure it out...should have posted sooner)


http://www.myitforum.com/forums/SCCM_Remote_Control_Tools_Basic/m_186298/tm.htm



(in reply to egomes)
Post #: 11
RE: Web Remote with SCCM - 9/19/2008 4:43:00 PM   
sbornstein

 

Posts: 20
Score: 0
Joined: 11/16/2007
Status: offline 		These are the files that are needed.

RC.EXE
REMOTE.EXE
LDWMNT.DLL
MULTPROT.DLL
LDFTRANS.DLL
UITLURES.DLL
UITOOLSU.DLL
UITOOLSU.DLL

My plan is to write a script that checks OS and the calls the right EXE with parameters to establish the connection.  Accompany that along with a MSI that puts these files in place and the script will call from that location.


< Message edited by sbornstein -- 9/19/2008 4:45:14 PM >

(in reply to sbornstein)
Post #: 12
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