Client picks up advertisement but doesn't run the install (Full Version)

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mmoore962 -> Client picks up advertisement but doesn't run the install (5/12/2008 7:38:29 AM)

We are starting to deploy Symantec 11.0 to our SMS clients. The installation file is a single .exe file that is created from the Symantec console. We ended up rolling it into an SMS Installer script. The goal was to reboot the machine after the installation of the Symantec 11.0. For some reason when we set the program options to SMS restarts computer, the computer doesn't actually get restarted. When we run the SMS Installer script from the Run command on a client machine, everything works to include rebooting the computer. When we set the advertisement to Download from distribution point, the client picks it up but sits forever and never runs. But if we change the advertisement to Run from distribution point, then the program installs. The distribution points appear to be ok because we don't have this issue with advertisements beening ran/downloaded. The client cache size is ok.

Thanks in advance for any help given.



phaustein -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 9:22:00 AM)

What does the execmgr.log say? Did you turning logging on for the application install? If so, what does that log say?



mmoore962 -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 9:43:50 AM)

Not seeing anything in the app log. Will try to enable that now to see what it shows. This is what the last part of the execmgr shows:

Requesting content from CAS for package SM0000B9 version 37 execmgr 5/12/2008 6:51:32 AM 400 (0x0190)
Program EPP Install v3 change to state STATE_ADVANCED_DOWNLOAD content in progress execmgr 5/12/2008 6:51:32 AM 400 (0x0190)
Execution Request for program EPP Install v3 state change from NotExist to AdvancedDownload execmgr 5/12/2008 6:51:32 AM 400 (0x0190)
Mandatory execution requested for program EPP Install v3 and advertisement SM0201A7 execmgr 5/12/2008 6:51:32 AM 1020 (0x03FC)
Creating mandatory request for advert SM0201A7, program EPP Install v3, package SM0000B9 execmgr 5/12/2008 6:51:32 AM 1020 (0x03FC)
Policy arrived for parent program EPP Install v3 execmgr 5/12/2008 6:51:32 AM 1796 (0x0704)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramOfferReceivedEvent
{
AdvertisementId = "SM0201A7";
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512105132.586000+000";
MachineName = "ISMDCA-D32048";
ProcessID = 1684;
SiteCode = "SM0";
ThreadID = 1796;
};
execmgr 5/12/2008 6:51:32 AM 1796 (0x0704)
Successfully submitted event to the Status Agent. execmgr 5/12/2008 6:51:32 AM 1796 (0x0704)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistWaitingContentEvent
{
AdvertisementId = "SM0201A7";
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512105132.617000+000";
MachineName = "ISMDCA-D32048";
PackageName = "SM0000B9";
PackageVersion = "37";
ProcessID = 1684;
ProgramName = "EPP Install v3";
SiteCode = "SM0";
ThreadID = 1020;
};
execmgr 5/12/2008 6:51:32 AM 1020 (0x03FC)
Policy is updated for Program: EPP Install v2, Package: SM0000B9, Advert: SM0201AB execmgr 5/12/2008 6:51:32 AM 1796 (0x0704)
Successfully submitted event to the Status Agent. execmgr 5/12/2008 6:51:32 AM 1020 (0x03FC)
Successfully raised SoftDistWaitingContentEvent event for program EPP Install v3 execmgr 5/12/2008 6:51:32 AM 1020 (0x03FC)
Execution Request for program EPP Install v3 state change from WaitingDependency to WaitingContent execmgr 5/12/2008 6:51:32 AM 1020 (0x03FC)
A user has logged on. execmgr 5/12/2008 7:48:21 AM 1516 (0x05EC)
Policy is updated for Program: EPP Install v3, Package: SM0000B9, Advert: SM0201A7 execmgr 5/12/2008 8:28:26 AM 1480 (0x05C8)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistOfferRejectedExpiredEvent
{
AdvertisementId = "SM0201A7";
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512122826.701000+000";
MachineName = "ISMDCA-D32048";
PackageName = "SM0000B9";
ProcessID = 1684;
ProgramName = "EPP Install v3";
SiteCode = "SM0";
ThreadID = 2676;
};
execmgr 5/12/2008 8:28:26 AM 2676 (0x0A74)
Successfully submitted event to the Status Agent. execmgr 5/12/2008 8:28:26 AM 2676 (0x0A74)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistOfferRejectedExpiredEvent
{
AdvertisementId = "SM0201A7";
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512122826.701000+000";
MachineName = "ISMDCA-D32048";
PackageName = "SM0000B9";
ProcessID = 1684;
ProgramName = "EPP Install v3";
SiteCode = "SM0";
ThreadID = 1480;
};
execmgr 5/12/2008 8:28:26 AM 1480 (0x05C8)
Successfully submitted event to the Status Agent. execmgr 5/12/2008 8:28:26 AM 1480 (0x05C8)
OnPolicyUpdated invalid policy received execmgr 5/12/2008 8:28:26 AM 1480 (0x05C8)
Policy was deleted or expired for program EPP Install v3. Remove the execution request. execmgr 5/12/2008 8:28:26 AM 1480 (0x05C8)
Policy is updated for Program: EPP Install v2, Package: SM0000B9, Advert: SM0201AB execmgr 5/12/2008 8:28:26 AM 1480 (0x05C8)
Policy arrived for parent program EPP Install v3 execmgr 5/12/2008 8:28:26 AM 1480 (0x05C8)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramOfferReceivedEvent
{
AdvertisementId = "SM0201B0";
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512122827.013000+000";
MachineName = "ISMDCA-D32048";
ProcessID = 1684;
SiteCode = "SM0";
ThreadID = 1480;
};
execmgr 5/12/2008 8:28:27 AM 1480 (0x05C8)
Successfully submitted event to the Status Agent. execmgr 5/12/2008 8:28:27 AM 1480 (0x05C8)
Requesting content from CAS for package SM0000B9 version 38 execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Program EPP Install v3 change to state STATE_ADVANCED_DOWNLOAD content in progress execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Execution Request for program EPP Install v3 state change from NotExist to AdvancedDownload execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Mandatory execution requested for program EPP Install v3 and advertisement SM0201B0 execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Creating mandatory request for advert SM0201B0, program EPP Install v3, package SM0000B9 execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistWaitingContentEvent
{
AdvertisementId = "SM0201B0";
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512122827.498000+000";
MachineName = "ISMDCA-D32048";
PackageName = "SM0000B9";
PackageVersion = "38";
ProcessID = 1684;
ProgramName = "EPP Install v3";
SiteCode = "SM0";
ThreadID = 3780;
};
execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Successfully submitted event to the Status Agent. execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Successfully raised SoftDistWaitingContentEvent event for program EPP Install v3 execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Execution Request for program EPP Install v3 state change from WaitingDependency to WaitingContent execmgr 5/12/2008 8:28:27 AM 3780 (0x0EC4)



phaustein -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 10:04:07 AM)

The log indicates that the system is waiting for content.  You have the advert set for download and execute? Do all the DPs have the version 3 of the package?



mmoore962 -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 10:05:41 AM)

advert is set to download and all DPs have the latest version.



phaustein -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 10:15:23 AM)

Force a machine policy update on the system and if possible, try running the program from the Run Advertied Programs on the system.  If it fails to run post your cas.log for review.  What is the mandatory setting for the advert?



mmoore962 -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 10:35:17 AM)

The mandatory setting is set to run immediately, advanced client setting is set to download from distribution point. When selecting to run advertised program from the client, there is no software listed in the Run Advertied Programs. When I look at the BITS log I see the download has started and I can see some files listed in the cache folder. Strange.


Location update from CTM for content SM0000BA.13 and request {A0AC0504-7EE6-46FE-A4CB-7D99C4CF662E} ContentAccess 5/12/2008 6:39:34 AM 1964 (0x07AC)
Download request only, ignoring location update ContentAccess 5/12/2008 6:39:34 AM 1964 (0x07AC)
Requesting content SM0000B9.37, size(KB) 69058, under context System ContentAccess 5/12/2008 6:51:32 AM 400 (0x0190)
Submitted CTM job {920B237A-9A13-43FF-BA57-A211191ECDB1} to download Content SM0000B9.37 under context System ContentAccess 5/12/2008 6:51:32 AM 400 (0x0190)
Successfully created download  request {961E159F-9AAE-4C31-939B-78CD9D133CA7} for content SM0000B9.37 ContentAccess 5/12/2008 6:51:32 AM 400 (0x0190)
Location update from CTM for content SM0000B9.37 and request {961E159F-9AAE-4C31-939B-78CD9D133CA7} ContentAccess 5/12/2008 6:51:32 AM 848 (0x0350)
Download request only, ignoring location update ContentAccess 5/12/2008 6:51:32 AM 848 (0x0350)
Location update from CTM for content SM0000B9.37 and request {961E159F-9AAE-4C31-939B-78CD9D133CA7} ContentAccess 5/12/2008 7:39:21 AM 948 (0x03B4)
Download request only, ignoring location update ContentAccess 5/12/2008 7:39:21 AM 948 (0x03B4)
Location update from CTM for content SM0000BA.13 and request {A0AC0504-7EE6-46FE-A4CB-7D99C4CF662E} ContentAccess 5/12/2008 7:39:22 AM 1116 (0x045C)
Download request only, ignoring location update ContentAccess 5/12/2008 7:39:22 AM 1116 (0x045C)
Download started for content SM0000B9.37 ContentAccess 5/12/2008 7:39:22 AM 360 (0x0168)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistDownloadStartedEvent
{
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512113922.072000+000";
MachineName = "ISMDCA-D32048";
PackageId = "SM0000B9";
PackageName = "SM0000B9";
PackageVersion = "37";
ProcessID = 1684;
SiteCode = "SM0";
ThreadID = 360;
};
ContentAccess 5/12/2008 7:39:22 AM 360 (0x0168)
Successfully submitted event to the Status Agent. ContentAccess 5/12/2008 7:39:22 AM 360 (0x0168)
Location update from CTM for content SM0000B9.37 and request {961E159F-9AAE-4C31-939B-78CD9D133CA7} ContentAccess 5/12/2008 7:48:24 AM 360 (0x0168)
Download request only, ignoring location update ContentAccess 5/12/2008 7:48:24 AM 360 (0x0168)
Location update from CTM for content SM0000BA.13 and request {A0AC0504-7EE6-46FE-A4CB-7D99C4CF662E} ContentAccess 5/12/2008 7:48:24 AM 828 (0x033C)
Download request only, ignoring location update ContentAccess 5/12/2008 7:48:24 AM 828 (0x033C)
Releasing content request {961E159F-9AAE-4C31-939B-78CD9D133CA7} ContentAccess 5/12/2008 8:28:26 AM 1480 (0x05C8)
Canceling CTM job {920B237A-9A13-43FF-BA57-A211191ECDB1} for content SM0000B9.37 ContentAccess 5/12/2008 8:28:26 AM 1480 (0x05C8)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistDownloadCancelledEvent
{
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512122826.919000+000";
MachineName = "ISMDCA-D32048";
PackageId = "SM0000B9";
PackageName = "SM0000B9";
PackageVersion = "37";
ProcessID = 1684;
SiteCode = "SM0";
ThreadID = 1480;
};
ContentAccess 5/12/2008 8:28:26 AM 1480 (0x05C8)
Successfully submitted event to the Status Agent. ContentAccess 5/12/2008 8:28:26 AM 1480 (0x05C8)
Requesting content SM0000B9.38, size(KB) 69058, under context System ContentAccess 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Submitted CTM job {10BA31C6-F300-4C21-9120-5F0C5E43D335} to download Content SM0000B9.38 under context System ContentAccess 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Successfully created download  request {A7853739-98F4-4B72-B8C5-A90C3816EB0C} for content SM0000B9.38 ContentAccess 5/12/2008 8:28:27 AM 3780 (0x0EC4)
Location update from CTM for content SM0000B9.38 and request {A7853739-98F4-4B72-B8C5-A90C3816EB0C} ContentAccess 5/12/2008 8:28:27 AM 3692 (0x0E6C)
Download request only, ignoring location update ContentAccess 5/12/2008 8:28:27 AM 3692 (0x0E6C)
Download started for content SM0000B9.38 ContentAccess 5/12/2008 8:28:27 AM 3868 (0x0F1C)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistDownloadStartedEvent
{
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512122827.623000+000";
MachineName = "ISMDCA-D32048";
PackageId = "SM0000B9";
PackageName = "SM0000B9";
PackageVersion = "38";
ProcessID = 1684;
SiteCode = "SM0";
ThreadID = 3868;
};
ContentAccess 5/12/2008 8:28:27 AM 3868 (0x0F1C)
Successfully submitted event to the Status Agent. ContentAccess 5/12/2008 8:28:27 AM 3868 (0x0F1C)
Location update from CTM for content SM0000BA.13 and request {A0AC0504-7EE6-46FE-A4CB-7D99C4CF662E} ContentAccess 5/12/2008 8:39:23 AM 1820 (0x071C)
Download request only, ignoring location update ContentAccess 5/12/2008 8:39:23 AM 1820 (0x071C)
Location update from CTM for content SM0000B9.38 and request {A7853739-98F4-4B72-B8C5-A90C3816EB0C} ContentAccess 5/12/2008 8:39:23 AM 3032 (0x0BD8)
Download request only, ignoring location update ContentAccess 5/12/2008 8:39:23 AM 3032 (0x0BD8)
Location update from CTM for content SM0000BA.13 and request {A0AC0504-7EE6-46FE-A4CB-7D99C4CF662E} ContentAccess 5/12/2008 9:39:24 AM 3952 (0x0F70)
Download request only, ignoring location update ContentAccess 5/12/2008 9:39:24 AM 3952 (0x0F70)
Location update from CTM for content SM0000B9.38 and request {A7853739-98F4-4B72-B8C5-A90C3816EB0C} ContentAccess 5/12/2008 9:39:24 AM 1008 (0x03F0)
Download request only, ignoring location update ContentAccess 5/12/2008 9:39:24 AM 1008 (0x03F0)
Requesting content SM0000B9.38, size(KB) 69058, under context System ContentAccess 5/12/2008 9:51:33 AM 3224 (0x0C98)
Successfully created download  request {51E4683C-2AB9-41C3-B600-492E331BE9DB} for content SM0000B9.38 ContentAccess 5/12/2008 9:51:33 AM 3224 (0x0C98)
Releasing content request {A7853739-98F4-4B72-B8C5-A90C3816EB0C} ContentAccess 5/12/2008 9:51:33 AM 1480 (0x05C8)
Releasing content request {51E4683C-2AB9-41C3-B600-492E331BE9DB} ContentAccess 5/12/2008 10:10:16 AM 3776 (0x0EC0)
Canceling CTM job {10BA31C6-F300-4C21-9120-5F0C5E43D335} for content SM0000B9.38 ContentAccess 5/12/2008 10:10:16 AM 3776 (0x0EC0)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistDownloadCancelledEvent
{
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512141016.474000+000";
MachineName = "ISMDCA-D32048";
PackageId = "SM0000B9";
PackageName = "SM0000B9";
PackageVersion = "38";
ProcessID = 1684;
SiteCode = "SM0";
ThreadID = 3776;
};
ContentAccess 5/12/2008 10:10:16 AM 3776 (0x0EC0)
Successfully submitted event to the Status Agent. ContentAccess 5/12/2008 10:10:16 AM 3776 (0x0EC0)
Requesting content SM0000BB.2, size(KB) 124037, under context System ContentAccess 5/12/2008 10:10:16 AM 736 (0x02E0)
Submitted CTM job {FB8F6391-98B1-49BD-AF22-AFA3F1EFD2DA} to download Content SM0000BB.2 under context System ContentAccess 5/12/2008 10:10:16 AM 736 (0x02E0)
Successfully created download  request {C39A4425-E684-45E1-A72C-39AF20864997} for content SM0000BB.2 ContentAccess 5/12/2008 10:10:16 AM 736 (0x02E0)
Location update from CTM for content SM0000BB.2 and request {C39A4425-E684-45E1-A72C-39AF20864997} ContentAccess 5/12/2008 10:10:17 AM 3300 (0x0CE4)
Download request only, ignoring location update ContentAccess 5/12/2008 10:10:17 AM 3300 (0x0CE4)
Download started for content SM0000BB.2 ContentAccess 5/12/2008 10:10:17 AM 736 (0x02E0)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistDownloadStartedEvent
{
ClientID = "GUID:AA18F27A-E341-4CB1-A910-C2869BD8DC09";
DateTime = "20080512141017.114000+000";
MachineName = "ISMDCA-D32048";
PackageId = "SM0000BB";
PackageName = "SM0000BB";
PackageVersion = "2";
ProcessID = 1684;
SiteCode = "SM0";
ThreadID = 736;
};
ContentAccess 5/12/2008 10:10:17 AM 736 (0x02E0)
Successfully submitted event to the Status Agent. ContentAccess 5/12/2008 10:10:17 AM 736 (0x02E0)



mp115 -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 10:56:20 AM)

Silly question, but is the uncompressed package folder present on your site server?  I've seen it happen numerous times with my setup where I've set DP's, but the package never gets sent, although that DP is now listed in the package distribution points list.  When this has happened, I have to manually copy the compressed .pkg file over to the SMSPKG folder and run PreloadPKGOnSite.exe to kick it in gear.  I still don't have a good explanation as to why it sometimes does that.



phaustein -> RE: Client picks up advertisement but doesn't run the install (5/12/2008 10:59:58 AM)

The download appears to have been canceled.  What does the ccmexec.log and datatransferservice.log say?  The program must be listed in the RAP for the content to be downloaded.  Refresh the RAP view and redownload the machine policy.  Also, as a suggestions, avoid using the mandatory assignment of ASAP.  It can cause some unexplained issues when running the advert.  Use a date/time (multiple if wanting the ability to rerun advertisements when successfully executed) or a reoccurance setting.



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