Software Metering not pulling data for MS-DOS names (Full Version)

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wnimmo -> Software Metering not pulling data for MS-DOS names (9/17/2008 12:54:15 PM) Guys - Just discovered an issue where SMS 2003 software metering does not pull back application usage. We have an application called MindJet MindManager Pro , so I enabled metering on mindmanager.exe. Two weeks went by and I pulled up the usage reports.. only I had confirmed users that were not showing up in my reports. I verified that the executabled I specified was being used... and that when I double clicked the app or shortcut the metering log recorded the usage. SO I found out the problem is that when the application is called from Lotus Notes (ie. double clicking a .mmap document in an email) the OS is calling the ms-dos name for the applications - mindma~1.exe. So I have added this as an additional file to meter, but is there a better way to ensure this data will be included for all metered applications in the future?

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skissinger -> RE: Software Metering not pulling data for MS-DOS names (9/17/2008 12:57:34 PM) No, that's correct.  The next time, you could watch a client's local mtrmgr.log file, and see what SMS thinks that .exe is called.

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wnimmo -> RE: Software Metering not pulling data for MS-DOS names (9/17/2008 1:01:52 PM) Shouldn't the 'original file name' catch all have caught this though?  (Unless of course MindJet doesnt populate the file header information )

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