Connection Help (Full Version)

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rbanse -> Connection Help (10/13/2008 10:02:03 AM)

Over the weekend, one of our admins installed Win2003 SP2 on our SQL server where our SMS database resides. Due to issues with it, he had to uninstall it. Now, our Help Desk cannot access the site via the SMS Remote Console. Others in the dept can still though. Just seems to be the Help Desk group. The message they recieve when creating a connection is: "This SDK Server cannot be contacted. Do you still wish to use this Site Server?

I have tried connecting on many others and they all work fine, so this has me stumped.

Any help would be appreciated.



rbanse -> RE: Connection Help (10/13/2008 10:20:29 AM)

Disregard. I added the Help Desk group into the local DCOM Users group on our SQL server, and that fixed it. Why I have no idea, since that wouldn't have changed by applying SP2 for Win Server 2003.



skissinger -> RE: Connection Help (10/13/2008 10:23:20 AM)

Follow this doc on "how to troubleshoot SMS Admin Console connectivity".  Personally, start with checking the dcomcnfg permissions.  When Service Packs are installed (whether or the OS or for SMS2003 itself).  The dcom permissions always seem to be reset to the defaults--and the defaults aren't good enough.  Start with that; if resetting dcom perms doesn't work, then work through the rest of the troubleshooting steps.

Edit:  LOL, cross posted.  I knew it was dcom perms.  99% of the time, it's dcom perms.  It's up to you of course, but you might want to undo your changes & change it to the "official" Microsoft way to set dcomcnfg.  It's probably more secure or more supported, etc.



rbanse -> RE: Connection Help (10/13/2008 11:41:44 AM)

Thanks! What is that official way? Or how do I set that?



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