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pevans410 -> RE: Need feedback on MOM documentation... (4/5/2005 3:41:38 PM)
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What can you tell us about customer perceptions of the MOM 2005 docs? How is this different from perceptions of the MOM 2000 SP1 docs?
ANS: My clients have been telling me it' s a LOT better in terms of structure and immediate use. What' s missing is the ' in depth' stuff around MOM internals that remains un-charted.
When do customers go to the MOM docs? For example, is there specific content that they tend to (or would like to) read for evaluation? For deployment? For maintenance? For troubleshooting?
ANS: The one I hear is deployment. The on I hear is missing is ' Admin and maintainence'
How do customers use the MOM docs? (do they Google to find on TechNet, do they mostly download the different guides, do PSS or folks on newsgroups refer them to specific docs, etc.)
ANS: Mmmm...MOM groups (including this one) still a bit young and information is dispersed. So Technet and formal docs seem to be the most useful source.
How does PSS use the MOM docs?
ANS: Like a recurring prescription - there is a dearth of troubleshooting resources for MOM 2005 and I hear this a lot (ever remember NT4 days from PSS...." Have you applied SP3...?"
What are customers saying that they want from docs, or about finding content?
ANS: Finding content on difficult situations is hard. Scalability in architecture is scarce, the whole SDK and MCF area is very badly done (so they say... :-))
What do our competitors do differently for docs that is compelling to customers?
I would not want to quote HP OVO, CA or BMC as being particularly friendly to Windows customers :-) The concensus I hear is that Microsoft should do documentation of a solution for their platform head and shoulders above the others. I don;t think we' re there yet.
What assumptions can we make about people who use the docs, and how they use docs?
What areas of the product do customers have the most trouble using successfully?
Application logs (not event logs), alert suppresion, managed code responses, Console customisation (really** need a paper on this), COM+ internals for Management server
(well, , you did ask Rod :-))
Phil Evans is a Server management sonsultant for 1E - intelligent windows management.
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