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sms admin console install - fail to retrieve verifiable SC file

 
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All Forums >> [Management Products] >> Microsoft Systems Management Server >> SMS 2003 >> sms admin console install - fail to retrieve verifiable SC file Page: [1]
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sms admin console install - fail to retrieve verifiable... - 5/5/2008 10:05:52 AM   
thibbard


Posts: 30
Score: 0
Joined: 8/22/2001
Status: offline 		Having no luck installing the SMS Admin Console on multiple workstations.  Error in smsinstl.log:
"cannot read from the 1.x style site control file \site.srv\sitecfg.box\sitectrl.ct0
failed to retrieve a verifiable SC file"

SMS 2003 SP3, SQL 2005 SP2
Workstation XP SP2; XP firewall disabled
Using a domain admin acct; SMS Admins is within SMS Users account on site server.

I've seen this error in other posts, but not as it relates to an SMS Admin console install.  Any thoughts?
Post #: 1
RE: sms admin console install - fail to retrieve verifi... - 5/5/2008 10:27:40 AM   
jbezdan


Posts: 18
Score: 0
Joined: 2/6/2006
Status: offline 		Where are you running the install from?  A the CD (or files copied from) or the server under SMS\bin\i386?  I saw something once about this when it was run from SMS\bin\i386.

(in reply to thibbard)
Post #: 2
RE: sms admin console install - fail to retrieve verifi... - 5/5/2008 10:28:14 AM   
thibbard


Posts: 30
Score: 0
Joined: 8/22/2001
Status: offline 		To clarify, while running the setup.exe, the install proceeds as if all is fine until the component selection install screen.  Either nothing shows up, or just the admin console itself shows up.  Permissions within SMS are set correctly, and the installing user does have access to all components. 

(in reply to thibbard)
Post #: 3
RE: sms admin console install - fail to retrieve verifi... - 5/5/2008 10:30:55 AM   
thibbard


Posts: 30
Score: 0
Joined: 8/22/2001
Status: offline 		Yes, the source files are a thought I'm working on right now.  Previously, they were trying to install from the i386 directory of the site server.  I've been working from a separate directory of source files (supposedly the files which initially installed the sms site server).  They have no CD to work from. 

Currently I'm trying to download the SP3 version from MS, but the download is slow...  I will be trying to burn to CD, and running from this to see if that resolves the problem.

(in reply to thibbard)
Post #: 4
RE: sms admin console install - fail to retrieve verifi... - 5/5/2008 11:38:38 AM   
thibbard


Posts: 30
Score: 0
Joined: 8/22/2001
Status: offline 		Fresh download of SMS 2003, SP3 loaded to CD, and run on local workstation still gives the same errors.  Source file location does not appear to be the problem.  Any recommendations where to look next?

(in reply to thibbard)
Post #: 5
RE: sms admin console install - fail to retrieve verifi... - 5/5/2008 4:12:59 PM   
phaustein


Posts: 859
Score: 32
Joined: 3/21/2005
From: Washington, DC
Status: offline 		Can you post the SMSSETUP.LOG log?

_____________________________

Hope this helps.
Paul

(in reply to thibbard)
Post #: 6
RE: sms admin console install - fail to retrieve verifi... - 5/5/2008 5:23:20 PM   
kpandey


Posts: 127
Score: 2
Joined: 4/23/2007
Status: offline 		From the above error message i could see it is trying to access the sitectrl.ct0  which is the site control image in the database. I wud be interested in adding this workstation to remote sql local system account . May be workstation is not able to coonect to the database ...Though i am not aware if  during the admin console installtion it tries to connect to the site database.

Just a thought   

(in reply to phaustein)
Post #: 7
RE: sms admin console install - fail to retrieve verifi... - 5/6/2008 11:43:21 AM   
thibbard


Posts: 30
Score: 0
Joined: 8/22/2001
Status: offline 		Excellent... I've got the admin console installed now.  I think some of the troubleshooting I did yesterday took a while to set in and work... Thanks for the assistance. 

(in reply to kpandey)
Post #: 8
RE: sms admin console install - fail to retrieve verifi... - 5/6/2008 12:57:25 PM   
kpandey


Posts: 127
Score: 2
Joined: 4/23/2007
Status: offline 		Hi ,

    Could you let us know what all troubleshooting you did ..... I am interested to know the fix of this problem


Thanks in advance

(in reply to thibbard)
Post #: 9
RE: sms admin console install - fail to retrieve verifi... - 5/7/2008 11:10:47 AM   
thibbard


Posts: 30
Score: 0
Joined: 8/22/2001
Status: offline 		Sure... here's what I tried:
1) Initial installation from sms\bin\i386\setup.exe
2) XP Workstation, so looked at firewall issues: Enable File & Print Sharing
3) XP firewall: Exclusion of unsecapp.exe on TCP 135
4) XP firewall: Exclusion of TCP ports 2701 (SMS general contact, reboot, ping), 2702 (Remote Control), 2703 (Chat), and 2704 (File Transfer)
5) Review cumulative Group Policy Settings for restriction problems
6) DCOM control to allow anonymous remote control setting
7) Download fresh SMS 2003 SP3 files to create install disk; install from disk
8) After confirmed install on my desktop, tested remotely with our helpdesk staff by calling over, RCing their PC, walking them through a network install of the Admin Console from the fresh install files, and confirming that they can not only access the Admin Console but that they too could use the Remote Tools functionality. 

The result; I still get the early error:
cannot read from the 1.x style site control file \site.srv\sitecfg.box\sitectrl.ct0
failed to retrieve a verifiable SC file
And during the install, the only install selection is "SMS Administrator Console" with no a la carte options.  But, the install proceeds fine, and is fully functional afterwards.

 I kicked myself when I realized the install was finally successful, as I had assumed it wasn't fully installing correctly because there were errors in the log and all the options didn't appear in the installation option window.  After I finally installed even with these issues I found that it worked fine.  I believe the resolution was indeed that the initial installation files in the sms\bin\i386\setup.exe were the source of the problem.  The fresh install files work, even with small glitchy errors.

If anyone has any ideas on how to resolve these annoying, but not fatal issues, please let me know.
Thanks!

(in reply to kpandey)
Post #: 10
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