- Scores: 0
- Joined: 7/16/2012
Simple Definition of Cloud Based Help Desk Application
Tuesday, July 17, 2012 3:19 AM
As a cloud can be made public or private to anyone on the Internet, the possibilities for companies developing their environment are endless. One application can be shared across multiple clients.That is so called Software-as-a-Service(SaaS).
Quite contrary to the downloadable helpdesk software version, could based help-desk software need not be downloaded, installed and run.The software runs on the developer company’s servers and it is the developers who monitor the software and fix bugs. If you are not a tech-savvy it is better to have a cloud based help-desk instead of the downloadable version.
How does cloud based help desk software works?
A client will take a name and logs in to the cloud based help desk software,such as 2help.biz. He submits trouble tickets which are handled by the technicians afterward. The web server and the entire database are maintained by the developer company.
Any other experience?
<message edited by Andy Gregory on Tuesday, July 17, 2012 3:21 AM>
What is cloud based help desk software?