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whats the name of your "team"

 
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whats the name of your "team" - 6/24/2008 2:41:17 PM   
ssumgirl

 

Posts: 186
Score: 0
Joined: 11/24/2004
Status: offline 		Hi all. I am pondering giving an official name to the team here that supports workstation imaging, install packaging and deployment, patching, qa, etc...and as dumb as the question might seem I am wondering about what other mid to large enterprises call such teams. Currently the team is considered the "desktop team" and it just doesnt sit well with the function - its a step above helpdesk I guess, but it doesnt reflect the level of design and expertise that goes along with all the "stuff" they do, so please entertain the question as a serious one. 

Thanks.
Post #: 1
RE: whats the name of your "team" - 6/24/2008 3:25:02 PM   
jnelson993


Posts: 900
Score: 127
Joined: 2/18/2005
From: Minneapolis, MN
Status: offline 		We're working on renaming ours to the "Configuration Management" team.  But would settle for the "System Center" team. 

We've also looked at the "Software Distribution & Configuration Management" team or "Snoop Teamy Team"...but that last one didn't stick.

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Post #: 2
RE: whats the name of your "team" - 6/24/2008 3:50:36 PM   
ssumgirl

 

Posts: 186
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Joined: 11/24/2004
Status: offline 		Hey jnelson, thanks for the input. I guess one of the 'limitations' I am up against is keeping this team seperate from the server teams role. This is a large enterprise and we have silos for the server role machines and the workstation role machines. So the team name would somehow have to at least imply that this team doesnt manage everything. A couple of ideas i have been tossing around are 'workstation architecture' and 'endpoint architeture' but I am not sure I love either to be honest.

Wow this is a dumb thing to spend much time on, but I am convinced that some of folks here consider this team JV for the server guys, and establishing a stronger identitiy for these folks is just an incremental change amongst others that will help garner some respect (I hope!).

Theres art as well as science to managing 1000's of desktops, and in this enviornment where the users are admins on their machines (I inherited that) its even tougher than managing servers. No offense to you server guys, but I have done both and I have decided that having the luxury of a well locked down server farm makes life much simpler than having to manage admin-users who shoot themselves in the foot on a daily basis X 10,000.

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Post #: 3
RE: whats the name of your "team" - 6/24/2008 6:07:17 PM   
skissinger


Posts: 2119
Score: 134
Joined: 9/13/2001
From: Sherry Kissinger
Status: offline 		Ours is "Desktop Management Team"

The server team is responsible for the ConfigMgr servers to the point that they configure the servers' OS & install SQL, and are in charge or OS patching on the servers.  ConfigMgr itself belongs to DMT.  It's similar to our Citrix farm; the server team install & configure the servers' OS, but the DMT installs & manages all the published apps & citrix desktop.  It works pretty well; the finger-pointing occurences are few (you know what I mean "It's a server problem", "no, it's a Desktop problem").

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Post #: 4
RE: whats the name of your "team" - 6/25/2008 5:09:59 AM   
ChrisR

 

Posts: 42
Score: -2
Joined: 6/19/2008
Status: offline 		Some places I've been have it all under the moniker of "Desktop Support", whereas where I am currently the role actually sits with a specific Server Engineer responsislbe for "SMS and Packaging" on the server team in a weird kind of server/desktop hybrid.  The engineer looks after the server (as well as all the other servers along with the rest of the team) and also does all the workstation management, patching, software distribution, images etc.

Not ideal but we're only a small place so doesn't really matter.

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Post #: 5
RE: whats the name of your "team" - 6/25/2008 8:49:00 AM   
wbracken


Posts: 1036
Score: 22
Joined: 4/12/2002
From: St. Louis
Status: offline 		In jobs past I have been under:
CodeSet Development Engineering (strangest name to date)
Client/Server Engineering
Client Engineering

And currently we are "Workstation Engineering".

All but the first one above I like.  Never quite understood how that first one came to exist.  That was when I worked for a certain large rental car corporation.

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Post #: 6
RE: whats the name of your "team" - 6/25/2008 10:04:02 AM   
fmeade110

 

Posts: 1
Score: 0
Joined: 2/23/2006
Status: offline 		Personal Computing Solutions

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Post #: 7
RE: whats the name of your "team" - 6/25/2008 10:10:26 AM   
lbriggs


Posts: 94
Score: 2
Joined: 7/10/2003
From: Hartford, CT
Status: offline 		Client Automation

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Post #: 8
RE: whats the name of your "team" - 6/25/2008 10:16:25 AM   
skrummen


Posts: 185
Score: 4
Joined: 6/7/2001
Status: offline 		We use Desktop Management, but we only manage the workstations and not the servers.

We handle all the central management of the workstations.
Automating software deployments
Antivirus admin
SMS/SCCM
Workstation Images
Workstation Firewall Admin
Hard Drive encryption Admin
Group Policy Admin for the workstations
Security Update testing and deployments
3rd level tech support
Sharepoint administration for support services
Application testing for all new applications to the company

Overwelming for a team of 4 and over 5000 clients. 

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Post #: 9
RE: whats the name of your "team" - 7/2/2008 5:02:32 PM   
smurdock

 

Posts: 157
Score: 0
Joined: 5/28/2002
Status: offline 		We named ours Desktop Engineering.  Ours is bit of a hybrid role as we do have the ability to build and maintain the servers we manage.  We manage all of the SMS infrastructure (imaging, packaging, patching, etc), a Citrix Farm, Symantec servers, 3rd level support, and workstation group policies.  The team was created with the intent that we manage the "desktop experience."

Stephen

(in reply to skrummen)
Post #: 10
RE: whats the name of your "team" - 7/3/2008 2:08:47 AM   
lnesta431


Posts: 922
Score: 59
Joined: 1/26/2006
From: Brussels, Belgium
Status: offline 		Software Engineering Team

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