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Known Issues, Best Practices, and Workarounds

Each of the links below will take you to that section of the resource that is up on the Intel® vPro Expert Center

Table of Contents¶

Best Practices
- Automatically disabling the Intel(R) AMT Privacy Notification window
- Changing Terminal Emulation Type


BIOS
- F10 does not exit BIOS on HP clients


Client Drivers
- Using Intel® vPro(TM) technology and Linux*
- Linux-based wireless drivers
- Wireless management does not work when operating system is running


Infrastructure
- Is an IDE-R recommended over a WAN?


ISV


Altiris*
- Troubleshooting DNS when configuring Altiris
- Can the Default provisionserver naming conventions be changed?


Management Engine
- Maximum number of agents that can be monitored simultaneously
- Hewlett-Packard* (HP) 6910P returns UUID=00000 during activation
- Running virtual machines and DHCP can cause Intel AMT to be inaccessible
- Wildcard certificates are currently not supported for remote configuration
- No inventory data available
- Weybridge issue causing network disconnects; impacting Dell Optiplex 755
- Synchronizing the operating system and the Intel AMT hostname
- Best Practices: Setting up application servers and Internet Explorer* for Intel(R) AMT Kerberos support
- Network issues with NS Lookup
- Does Intel AMT 3.0 support Windows 2000 Active Directory?
- Switching from NAC to 802.1x results in loss of connectivity


Microsoft Systems Management Server* (SMS) Add-on for Intel AMT
- Microsoft System Management Server (SMS) Add-on V3.0 has local echo when using Serial over LAN (SoL)
- Using the Intel AMT Add-on for Microsoft SMS 2003* on a Dell 755 returns a UUID error
- The Intel AMT Add-on for Microsoft* SMS is unable to communicate with the SCS over a standard HTTP connection
- Do management workstations running the SMS console and SMS Add-on require patches as outlined in the documentation for the Intel(R) AMT Add-on for Microsoft SMS*?


OEM


BIOS
- Lenovo* M55p returns UUID=00000 during activation
- Dell* 755 returns a duplicate UUID during activation
- Ctrl + P prompt missing when CMOS battery unplugged
- When Intel AMT is disabled, there is a HECI driver problem in the HP dc7800
- What does the Intel AMT status application dialog box signify?
- Are there DLLs in the operating system that access vPro?
- Unattended install of Intel(R) AMT client software/drivers not working properly on Microsoft Windows*
- SoL/IDER does not work with the Lenovo* X61 Tablet
- SoL/IDER can’t be disabled on Lenovo* M55p
- BIOS password screen unavailable on HP systems during SOL session


Platform: Averill
- Are the Weybridge SoL and HECI drivers backward-compatible with Averill?


Profiles


SCS
- Intel SCS returns an error during a partial unprovision
- Validation of SCS service users takes over 30 minutes when installed in a large Active Directory environment


Setup and Configuration Service
- GoDaddy requires High-Assurance SSL certificates
- Using static IP addresses and Basic (formerly known as SMB) mode
- Error displays when provisioning HP 6910p
- Will PKI-CH consistently support wildcard certificates across Intel(R) AMT versions?
- SCS service crashes due to excessive logs
- Network Load Balancing of SCS Servers
- Is SNMP Trap Service required for SCS?
- Intel(R) AMT Active Directory error message
- Organizational Unit Field in Configuration Parameters must be populated to complete provisioning
- Unable to access web interface using Kerberos authentication
- Is Static IP addressing possible in Enterprise Mode?
- Is it possible to have an operating system with static IP address and Intel® Management Engine in DHCP mode?
- Cannot log into SCS Console with Enterprise Admin account
- Using international keyboards to create MEBx passwords via Setup and Configuration Service (SCS)
- What is the Authorized column in SCS?
- SOAP error (0xCFFF06AC) when attempting remote configuration


USB Provisioning
- USB Key Configuration Guidelines
- Averill
- Santa Rosa
- Weybridge
- USB Provisioning Tips for Lenovo T61
- What is the maximum number of PID/PPS pairs that can be used during USB provisioning?
- Automating PID/PPS key generation using LANDesk utility